Service & privacy policies.

1. Scope and acceptance

Before work begins, Shulpex Infosoft and the client should confirm the requested service, deliverables, responsibilities, fees, and expected timing in writing. By approving a proposal or making payment, the client confirms that the agreed information is accurate and that they are authorized to request work for the relevant business and shop.

Services may include guided shop setup, shop management, SEO research, listing optimization, product research, shop audits, and related recommendations. Only the deliverables stated in the agreed scope are included.

2. Seller responsibilities and account security

• The seller remains the owner and responsible operator of their Etsy account.
• The seller completes Etsy identity, tax, payment, bank, eligibility, and terms-acceptance steps personally.
• The seller is responsible for product legality, intellectual-property rights, pricing, inventory, fulfillment, customer service, taxes, and compliance with applicable law and Etsy policies.
• Information, product claims, photos, and specifications supplied to us must be accurate and authorized for use.

We do not ask clients to share passwords unnecessarily. Where access is genuinely required, the workflow and permissions should be agreed in advance and limited to the work being delivered. Do not send identity, bank, tax, or other sensitive documents through ordinary chat unless a secure, necessary process has been confirmed.

3. Timing, cooperation, and platform changes

Any delivery date is an estimate unless expressly confirmed otherwise. Timing can be affected by catalog size, revisions, missing information, seller approvals, third-party services, or changes and reviews made by Etsy. Client delays may move the delivery schedule.

We may pause work until required information, materials, access, or approval is available. If Etsy changes a feature or requirement, we may recommend an adjusted approach; features controlled by Etsy are outside our control.

4. Fees and additional costs

Fees, payment timing, and included deliverables are confirmed before work begins. Etsy fees, taxes, advertising spend, paid research tools, stock imagery, design licenses, and other third-party costs are excluded unless the written scope says otherwise.

Requests beyond the agreed scope may require a revised quote and timeline. Work may begin after the agreed payment or deposit has been received.

5. Feedback, revisions, and approvals

The client should review deliverables promptly and provide clear, consolidated feedback. Revision rounds, if included, will be stated in the service scope. A change in product direction, catalog, target market, or original brief may be treated as additional work.

The seller is responsible for final approval before content or settings are published. Where implementation is included, approval may be given for a defined batch or workflow.

6. What happens if an order is cancelled

Because our services involve reserved time, research, and customized work, payments for work already started or delivered are generally non-refundable. If a client asks to cancel before work begins, any available refund will be assessed based on the written agreement, payment processing costs, and work or resources already committed.

If Shulpex Infosoft cannot deliver the agreed service, we will discuss an appropriate remedy based on the undelivered portion. Nothing in this policy limits consumer rights that cannot lawfully be excluded. Clients should raise a concern promptly so it can be reviewed fairly.

7. No guarantee of rankings, traffic, or sales

Shulpex Infosoft provides research, optimization, implementation support, and recommendations. We do not guarantee search placement, traffic, orders, revenue, favorites, conversion rates, or a specific timeline for results.

Performance depends on factors outside our control, including product demand, competition, pricing, product quality, photography, reviews, fulfillment, customer service, seasonality, advertising, seller decisions, and marketplace changes. Historical or third-party examples, if shown with permission, do not promise future outcomes.

8. Etsy independence and intellectual property

Shulpex Infosoft is an independent service provider and is not affiliated with, endorsed by, or an authorized partner of Etsy, Inc. “Etsy” and related marks belong to their respective owner.

Clients retain rights to the original materials they provide and remain responsible for having permission to use them. Ownership or usage rights for final custom deliverables are determined by the agreed scope after full payment. Third-party assets remain subject to their original licenses.